Frequently Asked Questions
Discover answers to common queries in our FAQ section. From bidding processes to payment details, this resource is designed to provide clarity and guide you through a seamless and informed experience. Have a question?
We accept secure payments through major credit cards and other trusted payment gateways. Once you've won an auction, you'll receive detailed instructions on completing the payment process. Rest assured, our payment systems prioritize the security and privacy of your financial information.
Our transparency is paramount. In addition to the winning bid amount, there may be a buyer's premium, which is a percentage of the final bid, as well as any applicable taxes. These details are clearly outlined in the auction listing, ensuring a clear understanding of the total cost.
Yes, you have the option to set a reserve price when consigning your watch. A reserve price is the minimum amount at which your watch will be sold. This ensures that your item will not be sold for less than its perceived value. During the consignment process, our team will work closely with you to determine an appropriate reserve price based on market trends and the unique qualities of your timepiece.
Participating in a live auction is easy! Simply navigate to the upcoming auctions section, choose the event you're interested in, and click on the "Join Live Auction" button. From there, you'll be able to place bids in real-time as the excitement unfolds.
Absolutely! Your bidding history and auction results can be conveniently tracked in your user account dashboard. Here, you'll find a comprehensive overview of your activity, including successful bids, current auctions, and any items you may have won.
Consigning a watch with us is a seamless process. Visit the "Consign Your Watch" section, where you can submit details about your timepiece. Our team will review the information, and if your watch meets our criteria, we'll guide you through the consignment process, ensuring your watch gets the attention it deserves in our upcoming auctions.
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